Return & Reprint Policy
Important Notice
We do not offer refunds as these are print/custom orders. However, we will reprint your project if the product is received with quality issues.
Reprint Policy
When We Offer Reprints
We will gladly reprint your order at no additional cost if your product is received with quality issues, including:
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Poor print quality or color accuracy
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Damaged products due to production errors
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Incorrect finishing or cutting
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Missing items from your order
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Production defects or material issues
How to Request a Reprint
- 1 Contact us within 7 days of receiving your order
- 2 Provide clear photos showing the quality issues
- 3 Include your order number and description of the problem
- 4 Our team will review and approve the reprint request
Refund Exceptions
Dated Event Orders
A refund may be accepted when the order has quality issues but was intended for a dated event that has already passed. This exception applies to:
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Wedding invitations and event materials
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Conference and seminar materials
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Time-sensitive promotional materials
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Holiday or seasonal marketing materials
Note: You must provide proof of the event date and demonstrate that the quality issues made the materials unusable for the intended event.
What We Don't Cover
Contact Information
Email Support
All refund and reprint requests must be submitted in writing to:
hello@360printstudio.comResponse Time: We typically respond within 24 hours during business days
Business Hours: Monday - Friday, 9:00 AM - 6:00 PM EST
Processing Timeline
Quality Guarantee
We stand behind the quality of our work. Our comprehensive quality control process includes:
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Pre-press file review and optimization
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Color calibration and consistency checks
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Multiple quality inspections during production
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Final packaging and shipping inspection
Frequently Asked Questions
You must report quality issues within 7 days of receiving your order. This allows us to address problems quickly and ensure customer satisfaction.
Please provide clear, well-lit photos showing the specific quality issues. Include close-up shots of problem areas and overall views of the affected items.
We typically offer reprints rather than partial refunds. However, for dated events that have passed, we may consider partial refunds based on the extent of the quality issues.
If you're still not satisfied with the reprint quality, please contact us immediately. We'll work with you to resolve the issue and ensure you receive products that meet our quality standards.