360 Print Studio

Terms of Service

Last updated: January 15, 2025

Table of Contents

1. Acceptance of Terms 2. Definitions 3. Use of Website 4. Ordering & Production 5. Payment Terms 6. Intellectual Property 7. User Responsibilities 8. Limitation of Liability 9. Privacy Policy 10. Refunds & Returns 11. Dispute Resolution 12. Modifications to Terms 13. Contact Information

1
Acceptance of Terms

Welcome to 360 Print Studio. These Terms of Service ("Terms") govern your use of our website located at 360printstudio.com and all related services provided by 360 Print Studio, a company incorporated in Ontario, Canada.

By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these terms, then you may not access the Service.

These Terms apply to all visitors, users, and others who access or use the Service. We operate as an online-only business and do not maintain physical retail locations.

2
Definitions

"Service"

Refers to the 360 Print Studio platform, website, and all printing services offered.

"Products"

All printed materials including business cards, postcards, brochures, yard signs, and other custom printing services.

"User" or "Customer"

Any individual or entity that uses our Service or places orders through our platform.

"Website"

The 360printstudio.com domain and all associated pages and services.

3
Use of Website

Account Creation Requirements

  • You must provide accurate and complete information when creating an account
  • You are responsible for maintaining the confidentiality of your account credentials
  • You must be at least 18 years old or have parental consent to use our Service
  • One person or entity may not maintain multiple accounts

User Conduct Guidelines

  • Use the Service only for lawful purposes and in accordance with these Terms
  • Do not upload content that infringes on intellectual property rights
  • Do not attempt to gain unauthorized access to our systems
  • Do not use the Service to transmit harmful or malicious content

Service Availability

We strive to maintain 99.9% uptime but cannot guarantee uninterrupted service. Scheduled maintenance will be announced in advance when possible.

4
Ordering & Production

Order Acceptance

  • All orders are subject to acceptance by 360 Print Studio
  • We reserve the right to refuse orders that violate our content policies
  • Order confirmation does not guarantee final acceptance
  • We may cancel orders due to technical or production issues

File Requirements

  • Files must meet our technical specifications
  • PDF format preferred with 300 DPI resolution
  • CMYK color mode required for accurate printing
  • Proper bleed and trim marks must be included

Production Timelines

  • Standard production time is 3-5 business days
  • Rush orders available for additional fees
  • Production begins after file approval and payment
  • Shipping time is additional to production time

Quality Standards

  • We maintain strict quality control processes
  • Minor color variations may occur due to printing processes
  • Proofs are available upon request for large orders
  • Final products may vary slightly from digital proofs

5
Payment Terms

Pricing Policies

  • All prices provided in our quotes are in your local currency US dollars or Canadian dollars (USD or CAD)
  • Prices are subject to change without notice
  • Volume discounts available for bulk orders
  • Custom quotes provided for special requirements

Payment Methods

  • Credit cards (Visa, MasterCard, American Express)
  • PayPal and Apple Pay accepted
  • Payment required before production begins
  • All transactions processed securely

Tax Obligations

  • HST/GST applied to Canadian orders as required
  • International orders may be subject to customs duties
  • Tax calculations based on shipping address
  • Tax receipts provided with all orders

Currency & Processing

  • All transactions processed in US or Canadian Dollars
  • Currency conversion (when applicable) handled by payment processor
  • Exchange rates determined at time of transaction
  • Processing fees may apply for international cards

6
Intellectual Property Rights

Content Ownership

The Service and its original content, features, and functionality are and will remain the exclusive property of 360 Print Studio and its licensors. The Service is protected by copyright, trademark, and other laws.

User-Submitted Content Rights

  • You retain ownership of content you submit for printing
  • You grant us a limited license to reproduce your content for order fulfillment
  • You warrant that you have the right to use all submitted content
  • You indemnify us against any intellectual property claims

Trademark Protection

360 Print Studio and related marks are trademarks of our company. You may not use our trademarks without prior written consent.

7
User Responsibilities

Content Compliance

  • Ensure all content complies with applicable laws
  • Do not submit copyrighted material without permission
  • Avoid content that is defamatory or offensive
  • Respect trademark and intellectual property rights

Account Security

  • Maintain secure passwords and account information
  • Notify us immediately of any security breaches
  • Do not share account credentials with others
  • Log out of shared or public computers

Order Accuracy

  • Review all order details before submission
  • Verify shipping addresses and contact information
  • Approve proofs when provided
  • Report any issues within 48 hours of delivery

Communication

  • Respond promptly to production inquiries
  • Provide clear and accurate specifications
  • Maintain professional communication standards
  • Use appropriate channels for different types of inquiries

8
Limitation of Liability

Important Notice

The following limitations apply to the maximum extent permitted by law.

Service Warranties

Our services are provided "as is" without warranties of any kind. We do not guarantee that the service will be uninterrupted, timely, secure, or error-free.

Damage Limitations

  • Our liability is limited to the cost of the specific order in question
  • We are not liable for indirect, incidental, or consequential damages
  • We are not responsible for delays caused by shipping carriers
  • Claims must be made within 30 days of delivery

Force Majeure Conditions

We are not liable for delays or failures due to circumstances beyond our reasonable control, including natural disasters, labor disputes, or supplier issues.

9
Privacy Policy Reference

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your information when you use our Service.

Complete Privacy Information

For detailed information about our privacy practices, data collection, and your rights, please review our complete Privacy Policy.

View Privacy Policy

10
Refunds & Returns Summary

Due to the custom nature of our printing services, we have strict refund and return policies. Refunds are provided under very limited circumstances.

Basic Policy Overview

  • Custom printed products are generally non-refundable
  • Refunds may be considered for production errors on our part
  • Quality issues must be reported within 48 hours of delivery
  • Proof approval eliminates most grounds for refunds

Detailed Refund Information

For complete details about our refund and return policies, including specific conditions and procedures, please review our dedicated Refund Policy page.

View Refund Policy

11
Dispute Resolution

Governing Law

These Terms shall be governed by and construed in accordance with the laws of Ontario, Canada, without regard to conflict of law principles.

Jurisdiction

Any disputes arising from these Terms or your use of the Service shall be subject to the exclusive jurisdiction of the courts of Ontario, Canada.

Arbitration Procedures

  • Disputes may be resolved through binding arbitration
  • Arbitration conducted under Ontario Arbitration Act
  • Each party bears their own arbitration costs
  • Arbitration decisions are final and binding

Legal Notices

All legal notices must be sent to hello@360printstudio.com with "Legal Notice" in the subject line.

12
Modifications to Terms

Update Procedures

We reserve the right to modify or replace these Terms at any time. Material changes will be effective 30 days after posting on this page.

Notification Process

  • Significant changes will be announced via email to registered users
  • Updates will be posted prominently on our website
  • The "Last Updated" date will reflect the most recent changes
  • Continued use of the Service constitutes acceptance of new terms

Continued Use Implications

If you do not agree to the new terms, you must discontinue use of the Service. Your continued use after changes become effective constitutes acceptance.

13
Contact Information

Legal Inquiries

Email
hello@360printstudio.com
Jurisdiction
Ontario, Canada

Response Information

  • Legal inquiries responded to within 5 business days
  • Include "Legal Inquiry" in your email subject line
  • Provide detailed information about your concern
  • Include relevant order numbers or account information

Business Information

360 Print Studio operates as an online-only business incorporated in Ontario, Canada. We do not maintain physical retail locations.

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