Privacy Policy

Last Updated: January 15, 2025

At 360 Print Studio, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you use our printing services and website.

This policy applies to all users of our website, customers who place orders, and anyone who interacts with our services. By using our services, you consent to the collection and use of your information as described in this policy.

We operate from Ontario, Canada, and comply with applicable Canadian privacy laws and regulations.

Information We Collect

Account Information

When you create an account with us, we collect:

Full name and contact information
Email address and phone number
Billing and shipping addresses
Account preferences and settings

Order Information

When you place an order, we collect:

Product specifications and customization details
Design files and artwork uploaded by you
Order history and transaction records
Delivery instructions and preferences

Payment Information

For payment processing, we collect:

Credit card or payment method details
Billing address and verification information
Transaction history and payment records

Note: We use secure third-party payment processors and do not store complete credit card numbers on our servers.

Browser and Device Information

We automatically collect:

IP address and location data
Browser type and version
Device information and operating system
Pages visited and time spent on our site

Cookies and Tracking Technologies

We use cookies and similar technologies to:

Remember your preferences and login status
Analyze website traffic and user behavior
Provide personalized content and recommendations
Improve our website functionality and user experience

How We Use Your Information

Processing and Fulfilling Orders

• Managing your orders from placement to delivery
• Communicating order status and updates
• Processing payments and handling refunds
• Coordinating with shipping partners

Account Management

• Maintaining your account and preferences
• Providing access to order history
• Enabling account security features
• Managing subscription services

Customer Service

• Responding to inquiries and support requests
• Resolving issues and complaints
• Providing technical assistance
• Improving service quality

Website Improvement

• Analyzing user behavior and preferences
• Optimizing website performance
• Developing new features and services
• Conducting market research

Marketing Communications

With your consent, we may use your information to:

Send promotional emails and newsletters
Notify you about special offers and new products
Provide personalized product recommendations
Invite you to participate in surveys or feedback programs

You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Service Providers and Processors

We work with trusted third-party service providers who help us operate our business:

Payment processors for secure transaction handling
Shipping companies for order delivery
Cloud storage providers for data hosting
Marketing platforms for email communications

These providers are contractually obligated to protect your information and use it only for the services they provide to us.

Legal Requirements

We may disclose your information when required by law or to:

Comply with legal processes or government requests
Protect our rights, property, or safety
Prevent fraud or illegal activities
Enforce our terms of service

Business Transfers

In the event of a merger, acquisition, or sale of our business, your information may be transferred to the new owner as part of the transaction. We will notify you of any such transfer.

With Your Consent

We may share your information with third parties when you explicitly consent to such sharing, such as when participating in partner promotions or surveys.

Data Security

Our Security Commitment

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

Security Measures

SSL encryption for all data transmission
Secure servers with regular security updates
Access controls and employee training
Regular security audits and assessments

Data Retention

We retain your information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Improve our services

Account information is typically retained for 7 years after account closure, while transaction records may be kept longer for tax and legal compliance.

Payment Security

We use PCI DSS compliant payment processors to handle all credit card transactions. Your payment information is encrypted and processed securely through our trusted payment partners.

We never store complete credit card numbers on our servers, and all payment data is handled according to the highest industry security standards.

Your Privacy Rights

You have several rights regarding your personal information. We are committed to honoring these rights and making it easy for you to exercise them.

Access to Personal Information

You have the right to request a copy of all personal information we hold about you. We will provide this information in a commonly used electronic format.

Correction of Information

If any of your personal information is inaccurate or incomplete, you can request that we correct or update it. You can also update most information through your account settings.

Deletion Requests

You can request that we delete your personal information, subject to certain legal and business requirements. We will honor deletion requests where legally permissible.

Marketing Preferences

You can opt out of marketing communications at any time by using the unsubscribe link in our emails or by contacting us directly. This will not affect transactional communications.

Cookie Preferences

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of our website.

Data Portability

You have the right to receive your personal information in a structured, machine-readable format, and to transmit that data to another service provider where technically feasible.

How to Exercise Your Rights

To exercise any of these rights, please contact us at hello@360printstudio.com. We will respond to your request within 30 days.

We may need to verify your identity before processing certain requests to protect your privacy and security.

Children's Privacy

Age Restrictions

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13 years of age.

Parental Consent Requirements

If you are between 13 and 18 years of age, you must have your parent or guardian's permission before using our services or providing any personal information.

If We Discover Child Information

If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to remove that information from our servers promptly.

Parents and Guardians

If you believe your child has provided us with personal information without your consent, please contact us immediately at hello@360printstudio.com.

Policy Updates

Notification of Changes

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

How We Notify You

• Email notification to registered users
• Prominent notice on our website
• Updated "Last Modified" date at the top of this policy

Effective Date of Updates

Changes to this policy will become effective 30 days after we provide notice, unless we specify a different effective date. Your continued use of our services after the effective date constitutes acceptance of the updated policy.

Material Changes

For significant changes that materially affect your privacy rights, we will seek your explicit consent before implementing the changes.